Customer Support
A customer message comes in — email, chat, a support form — and this agent reads it, checks it against your existing help docs and past answers, and drafts a reply. It never sends a reply on its own for anything outside a scope you define. Every draft lands in a queue for your team to review, edit, and send — or, for the narrow set of questions you explicitly clear, send automatically once you've seen it work.
Yours outright — no required subscription.
Every agent is built for your business — your systems, your approval chain, your way of working. We scope it on the call.
If this sounds too technical, don't worry. We take care of everything for you.
- Private VPS deployment. This agent runs on a server that belongs to you, not a shared cloud tenant.
- A technician agent alongside it. Every hire ships as a pair: the Customer Support Agent drafting replies, and a VPS-technician agent maintaining the server it runs on. One hire, two agents.
- Communication channel connection. Wired into your support inbox, chat widget, or ticketing system so it's working from where tickets actually land.
- Security hardening. Private VPN, firewall, and encryption configured before it ever touches a customer message.
- A live walkthrough of both agents , so you see exactly what it can draft and where it's supposed to stop.
- 14 days of priority support after launch, to tune it against your real ticket volume.
- You own everything — the server, the agent, the code it runs on.
Not sure it fits? Check fit in 90 seconds in the free assessment chat.
Who this is for
- You get a steady stream of customer questions and a lot of them are the same handful of things, answered from scratch every time.
- Your support team is spending more time typing routine answers than handling the genuinely hard tickets that need a human's judgment.
- You have existing help docs, FAQs, or a support history the agent can draft from — not just a blank slate.
- You want faster first-response times without handing your customers over to something that might make things up.
How it earns trust
The failure mode of AI in support isn't an awkward reply — it's a confident wrong answer, sent in your company's name, to a customer who believes it. This agent is built so a person sees the answer and the source it came from before the customer does.
Every draft cites what it answered from
The help doc, past ticket, or policy the reply was built on is attached to the draft. A reviewer checks the source rather than the sentence — and when a doc goes out of date, the wrong answers all point back at the same place.
Auto-send is a list you write, not a level it reaches
The narrow set of questions it may answer without review is enumerated by you at setup. It does not widen as the agent gets more confident or the queue gets busier. Adding a category is a deliberate change you make after watching it handle that category.
What it wouldn't answer is visible
Anything outside the cleared scope, or that it couldn't source, goes to a human with the reason attached. The questions it keeps escalating are a map of what your help docs are missing.
Which questions are routine and which always need a person is the split the whole setup turns on. We scope it on the call, and it stays yours to change.
Pairs well with
These share a workflow with this role. Tick any to add them to your setup.
How does this get set up for our support process?
This agent is assembled for your stack when you hire it. We scope it together on the 15-minute call — your help docs, your ticketing system, and which questions are safe to answer versus which always need a human — and first delivery is typically about seven days from kickoff.
What happens on the 15-minute call?
We look at your current ticket volume, your help docs or FAQ, and which categories of questions are routine versus which need real judgment, then scope the setup around that split.
How long until it's drafting real replies?
Typically around seven days from kickoff to it drafting against real incoming tickets, including the walkthrough.
What does "I own it" actually mean?
You own the server, the code, and the keys. We keep the recipe we used to cook it. It keeps working even if bebuilt is never involved again.
What's covered under the $1,997 setup, and what isn't?
One support channel, one knowledge base, one escalation rule for what always goes to a human. Multiple products or support lines with genuinely different policies get scoped on the call.
Hiring more than one? A department on tap — the subscription puts a build team behind every request, agent after agent.