IT Helpdesk
It's 7:40am and somebody is locked out. The request lands wherever it lands — a chat message, an email to an address nobody owns, a text from a job site — and this agent picks it up, checks it against the routine-versus-sensitive map you set during setup, and handles the routine tier: password resets, standard access, the day-one checklist for a new hire. Anything with real security stakes stops and goes to a person.
Yours outright — no required subscription.
Every agent is built for your business — your systems, your approval chain, your way of working. We scope it on the call.
If this sounds too technical, don't worry. We take care of everything for you.
- Private VPS deployment. This agent runs on a server that belongs to you, not a shared cloud tenant. The account activity and access records it handles stay on your box.
- A technician agent alongside it. Every hire ships as a pair: the IT Helpdesk Agent working requests, and a VPS-technician agent on the same box keeping it patched, backed up, and monitored. You're not hiring one thing, you're hiring a small team of two.
- Intake from wherever people actually ask. Wired into your chat tool, the shared help address, and a ticket queue if you have one — so a request that arrives as a direct message at 7:40am gets handled the same way as one filed properly.
- A routine-versus-sensitive map, written down. We sit with you and draw the line: which systems, drives, and licenses the agent can grant on its own, and which ones always go to a person. That map is the whole of its authority, and it's yours to change.
- Onboarding and offboarding that run the same way every time. The fourteen steps across eight systems become a list the agent works and stamps. On an offboarding it completes the reversible steps and hands you each destructive one with the account, seat, and license named.
- Security hardening. Private VPN, firewall, and encryption configured on your server before it handles a single request.
- 14 days of priority support after launch, while the odd requests your team really sends start showing up. Then we remove our own access. You own the server, the agent, and the keys.
Not sure it fits? Check fit in 90 seconds in the free assessment chat.
Who this is for
- You're not IT, but you're the one who gets the "I'm locked out" message at 7am — usually in the middle of invoicing, client work, or the job you were actually hired to do.
- You have people in trucks or on job sites who get logged out of the field app before the day starts, and the only person who knows the admin login is the owner.
- You can't say for certain who has access to what anymore. Access got granted in direct messages, the onboarding checklist lives in a doc, and offboarding is whatever somebody remembered to do that Friday.
- You're filling out a client security questionnaire or an insurance renewal that asks how access is granted and revoked, and the truthful answer today is "in chat, by whoever was around."
How it earns trust
The failure mode of AI in a helpdesk isn't that it gets a request wrong — a tired office manager does too. It's that you can't tell which ones it got wrong, or that a grant happened at all. This agent bets the other way: every action it takes has to show up in two records that agree.
A stamped record of every request
Who asked, in which channel, at what time, the raw text of the ask, which policy rule it matched, what it did or who it escalated to, and the change that resulted. Three weeks later you can read how it got there, not just what came out.
Its own named service account
The agent can only act through an account of its own, so every grant it made also lands in your admin console's audit log under an actor you can filter by. Reconcile the two. A change in the vendor's log the agent doesn't account for, or an action it claims that never shows up there, is a mismatch you can see without taking anyone's word for it.
A weekly digest of granted, escalated, and still waiting
Escalations are the part that rots. Marked "escalated" reads like handled, and a tidy queue becomes a false sense of coverage. The digest puts the waiting pile in front of a person every week, so a request sitting on an approver who's been on a roof all afternoon is visible rather than quiet.
The agent adds a step to your approval chain and never removes one — the people who approve access today are the same people approving it after this ships.
Pairs well with
These share a workflow with this role. Tick any to add them to your setup.
I don't want a bot handing out passwords. What does it actually reset?
Routine passwords on standard staff accounts, inside the policy you set, delivered through the channel you designate rather than pasted into a chat thread. It never resets or re-enrolls multi-factor authentication, never grants admin or superuser rights, and never touches owner, finance, or clinical and records accounts. It can't tell a real employee from a compromised account — that's exactly what helpdesk impersonation attacks exploit — so verification above the routine tier stays a human step, done out of band.
Nobody actually knows who has access to what anymore. Can it fix that?
Partly, and it's worth being straight about which part. It does not decide who should have access. The map of which systems, drives, and licenses are routine versus sensitive is one you set during setup, and anything not on that map escalates instead of getting guessed at. What it gives you is the record you didn't have: every request, every grant, every escalation, written down as it happens.
We found out two months later he still had a login. Does it handle offboarding?
It produces the full checklist and completes the reversible steps — seats to reclaim, groups to remove, licenses still billing after someone left. It does not delete accounts, wipe devices, transfer file ownership, rotate a shared credential, or change network, firewall, or security settings. Every destructive step waits on a named human, so nothing irreversible happens because a text message said somebody quit.
My MSP takes four hours to reset a password. What can this fix on its own?
Routine resets and standard access, picked up the moment the request lands rather than when someone gets to the queue. Troubleshooting is narrower than people expect: it handles the common, documented problems and writes up the odd ones — the label printer, the practice-management app from 2011, the one machine on the shop floor — instead of guessing confidently and burning twenty minutes of someone's morning. And plenty of tickets are physical. It can narrow down a dead access point; it can't walk over and power cycle it.
Insurance asked how fast we cut off access and I didn't have a real answer.
After this ships, the answer is a log rather than a memory. Every request it handled is stamped with who asked, in which channel, what rule it matched, and what it did or who it escalated to, and that lines up against your admin console's own audit trail. When a client questionnaire or a renewal asks how you provision and deprovision, you read the record instead of reconstructing it from old chat threads.
What's covered under the $1,997 setup, and what isn't?
One company, one system of record, one approval chain. Multiple directories, or genuinely different access policy per entity or location, is a scoped conversation rather than a price adjustment. Setup is scoped on a free 15-minute call, and it's typically live about seven days from kickoff.
Hiring more than one? A department on tap — the subscription puts a build team behind every request, agent after agent.